" was quite kind, explanatory, and helpful with the claim. She explained thoroughly on our first phone call but also sent more information via email and I felt at ease with having the knowledge of the entire process. If I had a quest beyond what she explained, she was timely and thorough with everything. Consistently following through updates and news about the claim. She is perfect at what she is doing and it was always warming to hear from her, as this was very personal to me after the loss of a loved one several years ago. You followed through with your promises and did all you could to recover what was available. You simplified the process for the average individual."