“[Chrissy E.] was quite kind, explanatory, and helpful with the claim. She explained thoroughly on our first phone call but also sent more information via email and I felt at ease with having the knowledge of the entire process. If I had a quest beyond what she explained, she was timely and thorough with everything. Consistently following through updates and news about the claim. She is perfect at what she is doing and it was always warming to hear from her, as this was very personal to me after the loss of a loved one several years ago. You followed through with your promises and did all you could to recover what was available. You simplified the process for the average individual.”

“Communication was good. The process was clearly explained. The recovery was completed as promised.”

“I was skeptical at first but that was put to rest quickly with her in-depth explanations. She went over the paperwork step by step. She was there to explain what I didn’t understand. She would periodically send me emails or call to let me know what was going on.

Erica has a lovely personality that put me at ease when giving personal information. She was always there when I had a question and had an answer for me. I’ve never gone through this before so I had no idea of what to expect. I felt everything went very smoothly and am very pleased with the company and especially with Erica.”